1. Who We Are
54 Crates, LLC, trading as 54 Crates and operating through 54crates.com, is the data controller (or equivalent legal entity under applicable privacy laws) responsible for personal data processed through our websites, applications, and services.
Contact:
privacy@54crates.com
support@54crates.com
2. Information We Collect
A. Account & Profile Information
- Name
- Email address
- Username or DJ name
- Password hash
- Profile information and preferences
B. Subscription & Billing Information
- Subscription plan details
- Payment status
- Invoices and transaction records
- Billing identifiers
Payment card details are processed directly by our third-party payment providers and are not stored by 54 Crates.
C. Usage & Device Information
- Searches and downloads
- Library saves and listening activity
- Chart and discovery interactions
- IP address and device identifiers
- Approximate location derived from IP address (such as city/country)
D. Upload & Submission Information
- Uploaded files and assets
- Metadata such as artist name, BPM, genre, ISRC, and track title
- Submission notes
- Moderation and enforcement decisions
E. Cookies & Analytics Information
- Cookies
- SDK identifiers
- Analytics and advertising signals
Please see our Cookie Policy for more details.
3. How We Use Your Information
We use personal data to:
- Provide and operate the platform and subscription services
- Enable downloads, libraries, and discovery features
- Review content submissions and enforce policies
- Process rights complaints and takedown requests
- Improve search, charts, recommendations, and platform functionality
- Detect fraud, abuse, security threats, and unauthorized activity
- Provide customer support
- Send service-related or marketing communications where permitted by law
4. Legal Bases for Processing
Depending on your jurisdiction, we may rely on the following legal bases:
- Contractual necessity: to provide subscriptions and platform services
- Legitimate interests: security, fraud prevention, service improvement, and platform operations
- Consent: for certain marketing communications and non-essential cookies where required
- Legal obligations: compliance with tax, accounting, legal, and regulatory requirements
5. Sharing of Information
We may share personal data with:
- Payment processors and billing providers
- Hosting, cloud, analytics, and infrastructure vendors
- Customer support and communications providers
- Rights enforcement, legal advisors, regulators, or law enforcement where required
We require service providers to process data only for authorized purposes and to apply appropriate safeguards.
6. International Data Transfers
Your information may be processed or stored in countries outside your place of residence. Where required by applicable law, we implement appropriate safeguards and lawful transfer mechanisms, including contractual protections and compliance documentation relating to cross-border transfers.
7. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, after which data may be deleted, anonymized, or de-identified.
Examples:
- Account information: while the account remains active and for a reasonable period afterward for recovery, security, and fraud prevention purposes
- Billing and tax records: as required by applicable accounting and tax laws
- Upload and moderation records: for audit, dispute resolution, and rights enforcement purposes
- Security logs: for operational security and investigations
8. Your Rights
Depending on applicable law, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Delete certain data
- Restrict or object to processing
- Request portability of your information
- Withdraw consent where processing is based on consent
You may also lodge a complaint with your relevant data protection authority or regulator. To exercise your rights, contact: privacy@54crates.com
9. Children's Privacy
54 Crates is intended for users who are at least 18 years old. We do not knowingly collect personal information from children without legally required consent. If we become aware that we have collected personal data from a child in violation of applicable law, we will take appropriate steps to delete the information.
10. Security & Breach Notification
We implement reasonable technical, administrative, and organizational safeguards designed to protect personal data. In the event of a data breach, we will follow applicable notification and reporting obligations under relevant laws and regulations.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted with a revised "Last Updated" date. Where legally required, we will provide additional notice regarding material changes.
